Privacy Policy

Heather Wright & Associates ("HWA," "we," "us") operates with RE/MAX Concepts in Greater Des Moines, Iowa. This policy explains what information we collect through mywrighthouse.com, how we use it, and the choices you have.

Information We Collect

Information you give us. When you fill out a contact form, call, text, or email us, we collect the information you provide, typically your name, phone number, email address, and any details you share about your home buying or selling plans.

Information collected automatically. Our website uses a tracking pixel from our customer relationship management platform. It collects standard technical information such as your IP address, browser type, device type, and the pages you visit, using cookies and similar technologies. If you are already a contact in our system, for example because you filled out a form or worked with us before, this may connect your website activity to your contact record so we can serve you better.

We may also use standard analytics or advertising tools, such as Google Analytics or social media pixels, to understand how visitors use our site and to reach people with relevant information. These tools collect similar technical information through cookies and similar technologies.

How We Use Your Information

We use the information you provide to:

• Respond to your questions and requests
• Communicate with you about buying or selling a home, including by call, text message, and email where you have agreed to be contacted
• Provide services you have asked for, such as home valuations, showings, or market information
• Improve our website and services

We do not sell your personal information.

Text Messaging (SMS)

If you provide your phone number and agree to be contacted, you consent to receive calls and text messages from Heather Wright & Associates and RE/MAX Concepts related to your inquiry. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to any text message. Reply HELP for help. Consent to receive text messages is not a condition of purchasing any property or service. Mobile phone numbers and text messaging consent are not shared with third parties for marketing purposes.

How We Share Information

We share personal information only as needed to serve you:

• Service providers. We use trusted software platforms to manage client communication and operate our website, such as our customer relationship management system. These providers process information on our behalf and are not permitted to use it for their own purposes.
• Within a transaction. If you become a client, we share information as necessary to complete your transaction, for example with lenders, settlement agents, inspectors, and the other parties to your purchase or sale, as directed by you or required by the transaction.
• Legal requirements. We may disclose information if required by law or to protect our rights.

Home Search on desmoineshousehunters.com

Our home search site, desmoineshousehunters.com, is operated on a separate platform managed through RE/MAX. If you create an account or save searches there, that platform's own privacy practices apply to the information it collects. This policy covers mywrighthouse.com only.

Cookies and Your Choices

You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the site may not function as intended without them. Beyond that, you can always contact us to ask what information we have about you, request a correction, or ask us to delete it, and we will honor reasonable requests unless we are required to keep the information for legal or transactional reasons.

Children

Our site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

No Agency Relationship

Visiting this website, reading our content, or contacting us does not create an agency relationship between you and Heather Wright & Associates or RE/MAX Concepts. Agency relationships in Iowa are established through a written agreement.

Fair Housing

Heather Wright & Associates supports and complies with the federal Fair Housing Act and the Iowa Civil Rights Act. We provide services without regard to race, color, religion, sex, disability, familial status, national origin, sexual orientation, or gender identity.

Changes to This Policy

If we update this policy, we will post the new version here with a new effective date. Your continued use of the site after changes are posted means you accept the updated policy.

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